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Frequently Asked Questions


Am I charged if my flight is delayed

No we do not charge you any extra if your flight is delayed. We check your arrival time before we dispatch your driver.

Where do I meet my driver when I land at the airport?

Your driver will be waiting for you in the arrivals area. If you have provided your mobile number we will try and contact you if we have difficulty finding you. Please take a note of our phone number so you can ring us if you need to.

Do you operate a fixed price policy?

The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Any additional car parking is to be paid to the driver on the day and he will supply you with a receipt.

Are your prices per car or per person?

Our vehicles are sole use vehicles, our prices are per vehicle.

What is your cancellation policy?

Bookings cancelled prior to 24 hours will be refunded in full. If you don't notify us 24 hours prior to your booking there will be no refund.